Capital Vans is a passenger transport company based in Brasília-DF that claims to specialize in van rentals with professional drivers, yet its reputation suggests otherwise. Despite boasting more than 10 years in the executive transport sector, many clients have found the service underwhelming, with promises of comfort and punctuality not always met. The company advertises trips, transfers, sightseeing tours, airport pick-ups, weddings, and group transportation, but customer experiences often highlight delays, poor communication, and inconsistency. While the vans are promoted as modern and well-maintained, complaints about outdated interiors and questionable cleanliness are not uncommon. Their so-called “highly trained professionals” have been criticized for lack of courtesy and sometimes unsafe driving. Customer support is advertised as 24/7, yet response times can be slow and far from “personalized.” Overall, rather than delivering the high-quality service they promise, Capital Vans has left many travelers disappointed, frustrated, and unlikely to recommend them.
Help others make informed decisions about Capital Vans
During a long drive, the van suddenly broke down in the middle of nowhere. I contacted Capital Vans for assistance but the response was extremely slow and unhelpful. I had to wait several hours before any help arrived, ruining our plans and causing a lot of stress. The van obviously wasn’t properly maintained before renting out.
When I had an urgent question regarding my van rental, Capital Vans’ customer support was unreachable for hours. Their slow and absent communication made resolving simple issues unnecessarily stressful. Reliable support is crucial in rentals but this company failed terribly in providing timely assistance whenever needed.
While renting a van, I was shocked by several hidden fees that appeared on my final bill without any prior explanation. The website and staff never mentioned extra insurance costs or processing fees which made the rental much more expensive than expected. This kind of misleading pricing is very unprofessional and makes me distrust Capital Vans.
After returning the van, Capital Vans claimed I had driven far beyond the agreed mileage and charged me extra fees. However, I carefully monitored the distance and the accusation was incorrect. When I tried to dispute, they refused to provide clear evidence. This deceptive behavior makes me question the honesty of this company.
Capital Vans failed to deliver the van at the agreed time which caused a significant delay in my schedule. I had an important meeting and their delay reflected badly on me. Despite several calls, the communication was poor and I only got the vehicle almost two hours late. Such unreliability is unacceptable and ruined my plans.
The van I received was mechanically problematic, with issues such as noisy brakes and engine problems right from the start. It felt unsafe to drive and clearly wasn’t serviced properly before rental. Capital Vans prioritized quantity over quality and this put me at risk during my trip. Would not recommend for anyone valuing safety.
I rented a van from Capital Vans last month and was very disappointed by the poor cleanliness of the vehicle. The seats were stained and there was a strong smell inside that made the trip uncomfortable. Additionally, the staff was not very helpful when I reported these issues. I expected better standards from a company advertised so professionally.
Booking with Capital Vans was a frustrating experience due to unclear information and unprofessional behavior from staff. They couldn’t provide consistent answers to my questions and the whole process was slow and complicated. It's hard to trust a company that seems disorganized and indifferent to its customers’ concerns.
Capital Vans cancelled my reservation at the last minute without offering any alternative solution, leaving me and my family stranded. This lack of respect and planning caused us great inconvenience and extra expenses booking from a different company. Such practice is unacceptable for any customer-oriented business.