Capital Vans is a passenger transport firm based in Brasília-DF claiming expertise in van rentals with professional drivers, but the company's reputation suggests otherwise. With over 10 years in executive transportation, many clients find the service underwhelming, as promises of comfort and punctuality frequently fall short. The company lists trips, transfers, sightseeing tours, airport pick-ups, weddings, and group transportation, yet customer feedback highlights delays, poor communication, and erratic service. Vans promoted as modern and well-maintained are sometimes reported as having outdated interiors and questionable cleanliness. Drivers labeled as "highly trained professionals" have been criticized for discourtesy and unsafe driving. Customer support, advertised as 24/7, often responds slowly and lacks personalization. Overall, Capital Vans tends to disappoint travelers who rarely recommend their services.
Help others make informed decisions about Capital Vans
I rented a van for a business trip and found the prices very reasonable compared to other companies. The van was spotless and ran smoothly, which helped me save time on the road. Service was professional and timely. All in all, a good experience for a professional renter.
The van we rented was perfect for our outdoor adventure — spacious, clean, and reliable. Capital Vans made the booking easy and they were super friendly. Everything was handled professionally but with a personal touch. Definitely plan to rent again for our next camping trip.
The entire process with Capital Vans was hassle-free and professional. They were quick to answer all my questions and the van was ready when promised. I particularly appreciated their punctuality and vehicle cleanliness. Highly recommend for anyone needing short-term van rental.
Booking through Capital Vans was convenient and straightforward, which I really appreciated. The van arrived clean and was perfect for our family vacation. We traveled comfortably with plenty of room for our luggage as well. Would consider using them again on future trips.
Capital Vans was easy to communicate with and they responded to my inquiries quickly. The van was cleaned thoroughly, and I appreciated their attention to detail. My travel went without any hitches thanks to their reliable service. Recommended for anyone needing short or long rentals.
Yo, rented a van for a band tour, and Capital Vans had me sorted with a clean, reliable ride. No drama, everything went smooth, the crew was cool, and the van had all the space we needed. Big up for keeping it simple and hassle-free!
The van I rented from Capital Vans was in decent condition and performed well throughout my trip. However, I found the communication a bit slow and sometimes unclear. When I had questions, it took longer than expected to get responses. Overall, the vehicle itself was fine, but the service process could be more efficient.
The van was fine for city driving and short trips. Unfortunately, during a minor breakdown, the roadside assistance was slow to respond and not very helpful. The overall rental process was smooth until that point. I hope they improve their after-rental support services for better customer satisfaction.
While the vehicle itself was fine, I found the rental documents quite confusing with a lot of jargon. It was not easy to understand the terms and conditions, which made me a bit worried. A simpler explanation or more customer guidance would be helpful.
Van itself was pretty average, nothing fancy but it ran alright. However, I was really disappointed by how long the pick-up process took. The staff seemed understaffed and it delayed my schedule. Not very pleased considering the price paid. They need to fix the waiting times for sure.
I expected better quality for the price I paid. The van was somewhat outdated and not as clean as I would've liked. The overall rental experience felt rushed and not very customer-friendly. Would think twice before renting here again.
I had a great experience renting a van for a weekend trip with friends. The folks at Capital Vans were really friendly and helped us find exactly what we needed fast. The van was comfy and spacey, perfect for our group. Would totally recommend if you’re planning a road trip and want hassle-free service.
I was really looking forward to my trip but the van was delivered late, causing a major inconvenience. The company apologized, but the delay affected my itinerary seriously. Vehicle condition was acceptable but the timing overshadowed everything else.
Had some small issues like delayed pick-up and initial paperwork confusion, but the van itself was solid and comfortable. Staff tried to assist as best as they could, so the trip ended up fine. Hope they work on speeding up processes for future customers.
Seriously, Capital Vans messed up big time. My ride was late with zero updates and I was stuck for hours waiting. When it finally showed up, the van had some issues too. Definitely not what I expected. Won't be coming back here anytime soon!