Gold Car Limited (GOLDCAR), operating in Lobito and Luanda, Angola since 2013, is a car rental company with mixed customer experiences. Though the firm promotes a modern fleet and rental flexibility, some vehicles show signs of poor upkeep and wear. The inclusion of internal cameras and alcohol breathalyzers for safety often raises privacy and comfort concerns. Airport pickups at Catumbela, Luanda, and Benguela airports are limited due to inconsistent availability, while customer service occasionally responds slowly or not at all. Despite advertising “competitive rates” and “24-hour support,” users note hidden fees, delayed services, and restricted roadside assistance.
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Explore the wide range of vehicles available from GOLDCAR, from compact cars for city driving to spacious SUVs and premium models, all ready to suit your travel needs.
The rental car was acceptable, but I felt pressured to buy extra insurance that I didn’t want initially. It seemed like the usual car rental ploy to boost profit. Not a very comfortable experience, and I wish upfront pricing was clearer.
I reserved a car well in advance, but when I arrived, the process was painfully slow. Additional hidden fees were added last minute, which felt dishonest. Service staff were not very helpful, and the car condition was subpar. Definitely not the experience I expected from a reputed car rental company. Would advise others to be cautious when booking here.
The online booking made it look simple, but the reality was quite different. I was redirected several times at the pickup location and the staff kept giving different instructions. Felt misguided throughout, which was disappointing for a company with a big presence.
Reservation confirmation was ambiguous, and I received no follow-up on important details. When I tried contacting customer service, replies were slow and uninformative. Felt neglected as a client. Would prefer companies that value communication more.
I had a booking mix-up, and the staff took a long time to correct it. While they eventually provided a car, the delay messed up my schedule. Felt like communication between departments was poor. I’d recommend confirming every detail multiple times.
Man, I waited so long in line and when I finally got to the counter, the staff didn’t seem to care that I was about to miss an important meeting. The timing was off, and no apologies – just a shrug. Definitely not using Goldcar again.
My car arrived nearly an hour late at the rental spot. Plus the car’s condition didn’t match the online photos; there were scratches and the air conditioning wasn’t working well. I expressed concerns but felt ignored. Not the smooth experience expected. Would think twice before renting again.
Car was decent and got me where I needed to go, but the staff’s attitude was quite cold and unwelcoming. No smiles, no helpful explanations. It left a poor impression and made me hesitant to rent again from Goldcar.
Booked a car for my trip, but upon arrival, there was a mix-up with my reservation. Customer support seemed busy or uninterested when I reached out. Eventually got a vehicle but it wasn’t the model I requested. Overall, I expected better communication and service from Goldcar.
The rental agreement had so many clauses in fine print that it makes you question the transparency of Goldcar. I was surprised by extra charges at drop off, which weren’t clearly explained when I booked. For me, honesty is key and this was a letdown in that regard.
Wanted a simple car rental, but from the start I had issues. The booking website wasn’t user-friendly and prices kept changing. Once arrived, the car wasn’t ready and took forever to be handed over. I felt like they didn’t really care about customer satisfaction.
If you’re in a hurry, avoid Goldcar. Both pick-up and drop-off took forever due to poor organization. There’s barely enough staff for rush hours, and your time is wasted standing around. The car itself was fine but the delays overshadowed everything. Very disappointing service.
Honestly, I was hoping for a smoother experience. The vehicle smelled like it wasn’t cleaned properly and the seats were uncomfortable. When I mentioned this to the staff, they didn’t seem too keen to assist or offer alternatives. I guess with budget options, you get what you pay for.
Booked my ride, thinking it would be smooth, but got hit with all sorts of random fees I hadn’t peeped before. The staff didn’t give a clear explanation, just kept pushing papers in my face. Whole vibe was hella sketchy. Not coming back to Goldcar ever, fam.
I rented a car with Goldcar and on the second day, the car unexpectedly ran out of fuel on a remote road. Calls to support took forever and I was left stranded alone for over two hours. This negligence reflects poorly on their maintenance and emergency protocols.
The pick-up process was confusing with unclear instructions. Took a lot longer than expected and the staff didn’t seem very organized. I felt rushed and not valued as a customer. They really should streamline their procedures and train their team better. Disappointing experience overall.
Upon arrival, I experienced very long waiting lines. The staff was overwhelmed and seemed disorganized, which reflected badly on the company’s professionalism. The car was fine, but the overall service made me regret choosing Goldcar.