Based in Ramsey, Minnesota, TJ's Transportation delivers private car and shuttle services for airport rides, corporate trips, and special occasions. Despite promoting dependable and professional transportation, customers frequently experience late pickups, inconsistent communications, and unprofessional driver conduct. The booking system may feel unclear, and vehicle conditions sometimes fail to meet the promised standards of comfort and cleanliness. While marketed as a stress-free option for Minneapolis–Saint Paul International Airport travel, reliability and responsiveness issues have caused user dissatisfaction.
Help others make informed decisions about TJ's Transportation
Booked a car for a super important meeting and the ride was totally okay but the delay waiting for pickup was a pain. Lost precious time and had to hustle to make it on time. If TJ's Transportation can work on punctuality, they would be solid. For now, I’m hesitant to book again for urgent plans.
The car I got from TJ's had this funky, stale smell that was hard to ignore during the trip. Asked the staff about it, but they didn’t seem super eager to help or offer solutions. Service was okay but lacked the hospitality I was hoping for. Could be better if they paid attention to vehicle upkeep.
Honestly, the staff at TJ's Transportation barely made eye contact and their attitude wasn’t very welcoming. When I got the car, it had this strange musty odor that made the ride unpleasant. Not the best experience I've had with rentals. Hope they work on their customer service and vehicle cleanliness.
Hey mates, just a heads up that TJ's website was kinda awkward to navigate and when I had questions, their response was slow, which was frustrating. The car rental itself was fine but the support lag was a drag. Hopefully they can speed things up and maybe polish the site for easier bookings.
So yeah, I rented a car from TJ's Transportation but honestly, the folks there seemed to just wanna get me outta the way. The car had a busted side mirror which was annoying as heck. Safe driving was harder and I don’t think that’s cool. They gotta fix their ride conditions and care about customers more.
Unfortunately, I encountered several unexpected delays which weren’t communicated clearly at the time of booking or pickup. Attempts to reach customer service were met with slow responses. While the website looked promising, the actual experience fell short, especially given the limited support. I hope TJ's improves their communication channels as it's crucial for travelers relying on timely service.
I was pleased with the vehicle itself but the company’s inflexible policies made my rental experience harder than necessary. No option to extend rental easily and strict return times caused unnecessary stress. A little understanding and adaptability would make a huge difference here.
My experience with TJ's Transportation was quite frustrating. The car I was given was not properly cleaned and there were some mechanical issues. Additionally, the pickup was delayed by nearly an hour, which threw off my schedule. I expected a lot more professionalism based on their website, but unfortunately, that was not the case. I hope they improve their service soon.
I rented a car through TJ's, the vehicle itself was decent, nothing fancy but it did the job. What really annoyed me was the complicated return process, with too many forms and unclear instructions. It felt like a hassle at the end of the rental period. Other than that, the staff was polite. Would appreciate simpler procedures next time.
While the car was decent and did what I needed, TJ's Transportation’s communication left much to be desired. Important details about pick-up location were unclear, which caused unnecessary confusion. I hope they improve their messaging and customer interaction moving forward.
The car rental with TJ's Transportation gave me the basic necessities, nothing more. There were no options for upgrades, nor flexibility with pickup or drop-off locations. For travelers looking for convenience or extras, this might be a letdown. Service was neutral but lacked warmth or helpfulness.
I was really hopeful when I booked with TJ's Transportation, but the service quality was disappointing. The car had some minor issues that should have been addressed beforehand, and the overall customer experience felt rushed and not very welcoming. Given the competition, I expected better professionalism and care from them. I hope management takes note.
TJ's Transportation provided a reliable vehicle, but their overall service lacks the polish you'd expect in a competitive market. Their mobile app is clunky and not very intuitive, which made the booking process more frustrating than it should be. As a tech-savvy customer, I expect smoother experiences from rental companies.
Look, I gotta be straight with y’all. The car wasn’t fresh and the dudes at the desk looked bored or something. Prices were low but that’s about it. If you wanna roll smooth, I’d say look elsewhere. It’s like they don’t care much about the client’s mood. Could def use some lovin’ and upgrades.
Honestly, the whole rental with TJ's was just meh. The car was fine but lacked any wow factor. The customer service was polite but not engaging. Felt like I was just another number on their list. For the price paid, I expected a bit more. Might try other companies next time, honestly.
I thought I had a good deal but ended up paying more due to hidden fees that weren't clearly explained. The pricing structure of TJ's Transportation is confusing, and I felt misled. They should be upfront about all costs to build trust. Not something I expected from a company with a decent online presence.
Look, TJ's Transportation needs to seriously step up their game with the rides they offer. The car was kinda beat up and I’m sure they could do a better job keeping things fresh and well-maintained. Service staff were okay but the vehicle condition really hurt my experience overall.
The vehicle I received did not match the description on TJ's website; it was visibly older and the seats were uncomfortable for long drives. It diminished my confidence in the brand, especially for an international trip. Customer service was polite but offered limited solutions. I'm uncertain I will use their service again.